Terms & Conditions – Stanstard Smart Parking

1. Bookings & Cancellations

• Bookings are confirmed via email or SMS once payment is processed or details are confirmed.
• Please keep your booking reference safe as proof of service entitlement.
• If a booking receipt is not presented on return, photo ID matching the person who dropped the vehicle will be required.
• Bookings can be cancelled up to 24 hours before the parking period begins for a full refund. Cancellations within 24 hours will not be refunded.
• If you return early and wish to collect your car before the booked end date, no partial refunds will be issued.
• Overstay beyond the booked period is charged at £20 per day.

2. Delays, Timing & Charges

• We are not responsible for delays caused by traffic, flight changes, security checks, weather, or other uncontrollable events.
• If you arrive earlier than your scheduled time without notice, a £25 early arrival charge applies.
• Bookings are accepted only from the registered owner or someone with explicit permission from the vehicle owner.
• Arrivals or returns between 11:00 PM and 5:00 AM are subject to a £10 hourly night surcharge.
• An airport levy of £10 drop–off and £10 pickup will be added to every booking.

3. Payment Terms

• All bookings must be paid in full at the time of confirmation. No vehicle will be accepted without full payment being received in advance or at drop-off (by prior arrangement only).
• No-shows are charged 100% of the booking amount.

4. Security & Vehicle Condition

• Please ensure your vehicle is roadworthy, with valid MOT, road tax, and enough fuel for movement.
• Only one key (no house or extra keys) should be given to our driver.
• We are not responsible for items left inside the vehicle. Remove all valuables, electronics, loose cash, and personal items.
• No responsibility is accepted for any mechanical, electrical, or structural failure, including flat batteries, tyres, or internal components.
• Any vehicle not roadworthy or found to be unsafe may be refused service.
• In case of a flat tyre or battery, a call-out charge may apply for inflation or jump-start.

5. Liability & Insurance

• While your car is being moved by our drivers, it is covered under road risk insurance only.
• While parked in our secure facility, your own comprehensive vehicle insurance must cover all risks (including theft, fire, flood, or natural events).
• Claims for any damage must be raised immediately upon return and supported with clear, time–stamped photographs taken at drop-off and pick-up.
• We do not accept liability for:
• Minor dents, scratches, or weather-related discolouration.
• Vehicle cleanliness (interior or exterior).
• Damage not brought to our attention before leaving the airport.
• Unauthorized repairs – we will not cover costs if damage is repaired before our inspection.

6. Customer Responsibilities

• You must call us 40–60 minutes before arriving at the airport to drop off or collect your vehicle.
• Failure to call before arrival will result in a terminal access fee and may cause significant delays.
• Changing return terminal details without prior notice may result in a £20 charge.
• Incorrect booking details (flight info, return time) may cause delays of up to 2 hours and incur a £20 admin fee.
• We do not provide courtesy vehicles, reimburse ULEZ charges, or cover flight costs due to service delays caused by customer errors.

7. Exclusions & Limits

• Our liability is limited to damage proven to have occurred while the vehicle was in motion by our employee due to negligence.
• Insurance excess is £800 for any claim we accept.
• Stanstard Smart Parking is not liable for:
• Tools, drinks, or other objects moving/damaging your vehicle during handling.
• Vehicles with mismatched registration or over 3.5 tonnes may be refused.

8. Complaints & Claims Procedure

• All complaints must be submitted in writing to info@ssparking.co.uk within 24 hours of return.
• Damage complaints must be supported with:
• Clear photos showing date, time, and location.
• Proof that the damage occurred during the booking period and not prior.
• If damage is identified and logged, the vehicle must be inspected by us before repairs. Unauthorized repairs invalidate any claim.
• Complaints about service (not damage) after 24 hours of return will not be entertained.
• Stanstard Smart Parking is not liable for fraudulent collection if a third party provides your booking reference or instructions.

Contact Us

📧 info@ssparking.co.uk

🌐 www.ssparking.co.uk